Booking Terms & Conditions

Early reservation

In order to secure your places on internal flights and accommodation and to book the best of the guides available, an early booking is always recommended.

Payment Schedule

Tour Deposit: US$ 300 per person

If your trip involves internal air tickets, we may have to get the tickets issued within the deadline given by the airlines and we may request you the cost of the ticket along with the tour deposit. After we receive the tour deposit, we process the booking of internal air tickets and hotels, and will get back to you with the confirmation within a week. If some internal airfares require immediate purchase, we will ask you to wire the payment for. Some hotels and supplier may ask for a non-refundable deposit to guarantee the booking and we will request to include this in the second payment.

Balance payment

The balance and final payment is due 90 days prior departure. If your trip involves internal air or train tickets, we may also request the cost of the tickets with booking deposit to guarantee the lowest fare. Credit card payment attracts additional 3.5% fee. We accept the payment from traveler's account only. However, we reserve the right to refuse certain form of payment. Wire transfer fees are to be borne by the traveler.

Cancellation and refund

Notice of cancellation and refund request must be received in written form.
Cancellation charges
  • 180 days prior departure: No penalty unless stated as non-refundable.
  • 90 days prior departure: Administrative fee US$ 150 per person
  • 60-89 day's prior departure: US$ 300 or 25% of the land cost whichever is higher.
  • 45 days to 59 days prior departure: US$ 450 or 50% of the land cost whichever is higher.
  • 30 days to 44 days prior departure: US$ 600 or 75% of the land cost whichever is higher.
  • Less than 30 days: 100%
Cancellation and refund of air tickets cost will be as per rules and regulations of the concerned airlines plus a service charge of US$ 25 per segment will be levied. Cancellation terms and conditions of certain services may vary which will be informed per case to case basis.

No refund or adjustment to other services will be made for any unused land or air services for any reason whatsoever, once tour begins. We highly recommend that all travelers purchase trip cancellation insurance.

Thamserku Trekking, reserves the right to cancel any trip prior to departure for any reason whatsoever, including insufficient signup or logistical problems that may impede trip operations. We also reserve the right to refuse your participation on the  tour with or without any reason. So, please do not purchase your international airfare until your participation on the tour is confirmed by us.
If a trip is canceled due to force majeure (acts of God, war, labor strikes, earthquake, flooding, government rules etc.), Thamserku Trekking will promptly refund the portion of the trip cost not already advanced to suppliers and use its best efforts to recover and refund the balance as promptly as possible. However, Thamserku Trekking does not guarantee recovery of any or all of the advance payments made, and our use of best efforts to recover these payments will not include the institution of any legal proceedings in foreign jurisdictions. Thamserku Trekking. is not responsible for expenses incurred by trip members in preparing for a canceled trip (e.g., non refundable advance purchase air tickets, visa fees, inoculations, equipment, etc.) or for any additional arrangements should the trip member have embarked prior to the scheduled group departure date. Travel insurance fee, visa fee, and visa handling fee are non-refundable. Since most airline tickets are discounted, refund may be subject to penalty from supplier/airline, may not be in full face value, and may require prepayment of processing fee to Thamserku Trekking.

Trip Member Responsibilities

Trip members have the responsibility to select a trip an appropriate to their abilities and interests. Trip members are held responsible for being in insufficient good health to undertake the trip. Trip members are responsible for preparing for the trip by studying the itinerary and pre-departure information packets sent by Thamserku Trekking. and for bringing the appropriate clothing and equipment as advised therein. Trip members may be asked to present physical report or doctor's recommendation for certain trips. Trip members are expected to treat each other and staff respectfully and equally, regardless of gender, race, religion, culture, sexual orientation, socioeconomic status or nationality. Drinking and smoking while in the tour vehicle is strictly prohibited. If a trip member is found physically or mentally unfit, or exhibits a disorderly conduct and the guide determines that his or her continuation on the trip seriously affects the tour, we reserve the right to remove him/her from the tour at his/her own expense and we will not be liable for the refund of the tour payment. Its your responsibility to determine your eligibility for travel to the country you have booked trip for. Booking a trip with us does not guarantee visa and travel permits. For some countries, as a tour operator, we have to apply  your visa and travel permits but we do not guarantee we can get them. We will not be held liable if your visa or travel permits are denied. If you are a journalist, government official or a diplomat, please indicate that in the trip registration form.

Limitations of Liability

Trip participant acknowledges that the nature of tours may involve a significant amount of risk to his or her health and safety. The trip participant hereby assumes all such risk and does hereby release Thamserku Trekking, its ground suppliers, agents and guides from all claims and causes of action arising from any damages or injuries or death resulting from these risks inherent in travel, visiting foreign destinations, and participating in adventurous activities such as those included in our tour itineraries.

In many cases, suppliers of tour services are independent contractors which include independent ground operators, hotels, transportation companies, airlines, and other suppliers. Because we do not own, operate, manage, control, or supervise these entities, we cannot be held liable for any acts or omissions on their part. Without limitation, Thamserku Trekking  is not responsible for acts of God, accident, equipment failures, vehicle accidents, illness from food or otherwise, detention, assaults, theft or criminal activity, annoyance, delays, quarantine, strikes, accident, civil disturbances, terrorism, government restrictions or regulations, and discrepancies or changes in transit or hotel services over which it has no control.

Reasonable changes in the itinerary may be made where deemed advisable for the comfort and well being of the passengers. The right is reserved to substitute hotels, alter the itinerary, and reverse the order of places to be visited. You will be informed of any necessary changes in a timely fashion. 

We reserve the right to change the terms and conditions of the tour any time. On advancement of deposit to Thamserku Trekking, participants  agree to be bound by the above recited terms and conditions.

Privacy Policy

We collect personally identifiable information, like names, postal addresses, email addresses, credit card information, etc when voluntarily submitted by our visitors. We do not collect information that we don’t need for your tour reservation process. The information you provide is used to fulfill your specific request, mail you travel brochure, tour itineraries and quotation and contact you in connection of your travel arrangement. Occasionally, you may also receive Highland Asia’s newsletter but if you do not want to be in the newsletter mailing list, you can unsubscribe yourself from the list or we will remove your address from the mailing list within 7 business days, once you notify us.
We do not sell or trade your personal information with any other third parties other than our authorized agents, suppliers or subsidiaries or government authorities who are involved in your travel reservation process and obtaining permits or visa for your travel.

Sharing of information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when:
  • permitted or required by law; or,
  • trying to protect against or prevent actual or potential fraud or unauthorized transactions; or,
  • investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.